On approval of the procedure for issuing and issuing a passport for an object of cultural heritage (monument of history and culture) of the peoples of the Russian Federation. Specifications Who issues the passport of the object of cultural heritage

Table of contents

3. Control over the implementation of this resolution shall be entrusted to the Deputy Mayor of Moscow in the Moscow Government for Social Development Pechatnikov L.M.
(Clause as amended by No. 428-PP entered into force on July 29, 2016 dated July 15, 2016.

Mayor of Moscow
S.S. Sobyanin

Appendix 1. Administrative regulations of the heritage" in the city of Moscow

(As amended in
effective from July 29, 2016
Decree of the Government of Moscow
dated July 15, 2016 N 428-PP. -
See previous edition)

Administrative regulations for the provision of the state service "Issuance of a passport of an object of cultural heritage" in the city of Moscow

1. General Provisions

1.1. This Administrative Regulation for the provision of the public service "Issuance of a passport of an object of cultural heritage" in the city of Moscow establishes the sequence and timing of administrative procedures (actions) and (or) decision-making on the provision of public services, carried out at the request (application) of an individual or legal entity or their authorized representatives (hereinafter referred to as the Regulations).

1.2. Administrative procedures and (or) actions established by these Regulations are carried out using the information of the Basic Register of information necessary for the provision of public services in the city of Moscow (hereinafter referred to as the Basic Register), and in accordance with the Uniform requirements for the provision of public services in the city of Moscow, established Government of Moscow (hereinafter Uniform Requirements).

2. Standard for the provision of public services

2.1. Name of the public service

2.1.1. Issuance of a passport of an object of cultural heritage (hereinafter referred to as a public service).

2.1.2. A passport of a cultural heritage object is issued for a cultural heritage object (monument of history and culture) of the peoples of the Russian Federation (with the exception of individual cultural heritage objects of federal significance, the list of which is established by the Government of the Russian Federation) (hereinafter referred to as the cultural heritage object), registered in the unified state register of cultural objects heritage (monuments of history and culture) of the peoples of the Russian Federation (hereinafter referred to as the unified register), in the form established by the Ministry of Culture of the Russian Federation.

2.2. Legal grounds for the provision of public services

The provision of public services is carried out in accordance with:

- Federal Law of June 25, 2002 N 73-FZ "On objects of cultural heritage (monuments of history and culture) of the peoples of the Russian Federation";

- Order of the Ministry of Culture of the Russian Federation dated July 2, 2015 N 1906 "On approval of the passport form of a cultural heritage object";

- Order of the Ministry of Culture of the Russian Federation of June 7, 2016 N 1271 "On approval of the procedure for issuing and issuing a passport for an object of cultural heritage (monument of history and culture) of the peoples of the Russian Federation";

- Law of the city of Moscow of July 14, 2000 N 26 "On the protection and use of immovable monuments of history and culture";

- Decree of the Government of Moscow dated April 26, 2011 N 154-PP "On approval of the Regulations on the Department of Cultural Heritage of the City of Moscow" .

2.3. Name of the executive authority of the city of Moscow (organization) providing the public service, state institutions of the city of Moscow and other organizations involved in the provision of the service

2.3.1. The powers to provide public services are exercised by the Department of Cultural Heritage of the City of Moscow (hereinafter referred to as the Department).

2.3.2. For the purposes related to the provision of public services, documents and information are used that are processed, including through an interdepartmental request using interdepartmental information interaction with:

the Ministry of Culture of the Russian Federation in terms of clarifying information about cultural heritage objects contained in the unified register;

the Federal Service for State Registration, Cadastre and Cartography in terms of obtaining extracts from the Unified State Register of Real Estate (hereinafter referred to as the EGRN) in respect of real estate objects, the owners or legal owners of which are the applicants in accordance with the requests (applications) submitted by them;
(The hyphen in the wording entered into force on June 17, 2018.

Office of the Federal Tax Service for Moscow in terms of obtaining extracts from the Unified State Register of Legal Entities (hereinafter - the Unified State Register of Legal Entities) and extracts from the Unified State Register of Individual Entrepreneurs (hereinafter - the EGRIP) in respect of legal entities, respectively, as well as individual entrepreneurs who are applicants in accordance with their requests (applications).

2.4. Applicants

2.4.1. Individuals and legal entities, as well as individual entrepreneurs who are owners or other legal owners can act as applicants:

An object of cultural heritage registered in a single register;

A land plot within the boundaries of the territory of a cultural heritage object registered in a unified register, or a land plot within the boundaries of which an archaeological heritage object registered in a unified register is located (hereinafter referred to as land plots).

2.4.2. The interests of the applicants specified in paragraph 2.4.1 of these Regulations may be represented by persons duly authorized by the applicant.

2.5. Documents required for the provision of public services

2.5.1. The provision of public services is carried out on the basis of the following documents (information):

2.5.1.1. Documents provided by the applicant:

The request is made in accordance with Appendix 1 to these Regulations.

2.5.1.1.2. An identity document of the applicant.

2.5.1.1.3. A document confirming the authority of the applicant's representative to act on behalf of the applicant.

2.5.1.1.4. Title documents for real estate objects, the rights to which are not registered in the USRN.
(Clause 2.5.1.1.4 as amended, entered into force on June 17, 2018 by Decree of the Government of Moscow dated June 5, 2018 N 523-PP.

2.5.1.2. Documents and information received by an authorized official of the Department using interdepartmental information interaction, including through access to information from the Base Register:

2.5.1.2.1. Extract from the Unified State Register of Legal Entities (for legal entities).

2.5.1.2.2. Extract from the USRIP (for individual entrepreneurs).

2.5.1.2.3. Extract from the USRN on the applicant's rights to the object of cultural heritage.
(Clause 2.5.1.2.3 as amended, entered into force on June 17, 2018 by Decree of the Government of Moscow dated June 5, 2018 N 523-PP.

2.5.1.2.4. An extract from the USRN on a land plot, the owner or other legal owner of which is the applicant in accordance with the request submitted by him.
(Clause 2.5.1.2.4 as amended, entered into force on June 17, 2018 by Decree of the Government of Moscow dated June 5, 2018 N 523-PP.

2.5.1.2.5. Information from the unified register on the object of cultural heritage.

2.5.2. The applicant has the right to provide the documents specified in clause 2.5.1.2 of these Regulations on his own initiative.

2.5.3. The list of documents required for the provision of public services is exhaustive.

2.6. Services necessary and obligatory for the provision of public services

There are no services necessary and mandatory for the provision of public services.

2.7. The term for the provision of public services

2.7.1. The general period for the provision of public services includes the period of interdepartmental information interaction of state bodies in the process of providing public services and cannot exceed 15 working days.

2.7.2. The term for the provision of public services is calculated from the day following the day of registration of the request.

2.8. Refusal to accept documents required for the provision of public services

2.8.1. The grounds for refusal to accept documents required to receive public services are:

2.8.1.1. Submission of a request and other documents necessary for the provision of a public service that do not meet the requirements established by the legal acts of the Russian Federation, the legal acts of the city of Moscow, the Uniform Requirements, these Regulations.

2.8.1.2. Provision of expired documents (this ground is applied in cases of expiration of the document, if the validity period of the document is indicated in the document itself or is determined by law, as well as in other cases provided for by the legislation of the Russian Federation, legal acts of the city of Moscow).

2.8.1.3. Provision by the applicant of an incomplete set of documents specified in clause 2.5.1.1 of these Regulations.

2.8.1.4. The presence of inaccurate and (or) contradictory information in the submitted documents.

2.8.1.5. Submission of a request on behalf of the applicant by an unauthorized person.

2.8.1.6. Application for the provision of a public service by a person who is not a recipient of a public service in accordance with these Regulations.

2.8.1.7. The applicant's application for a public service to the executive authority of the city of Moscow, local government, an organization subordinate to the executive authority or local government, a multifunctional center for the provision of public services that do not provide the public service required by the applicant.

2.8.2. The list of grounds for refusal to accept documents required for the provision of public services, established by clause 2.8.1 of these Regulations, is exhaustive.

2.8.3. A written decision to refuse to accept documents required to receive a public service is drawn up at the request of the applicant in the form in accordance with Appendix 2 to these Regulations, signed by an authorized official of the Department and issued (sent) to the applicant indicating the reasons for the refusal no later than the next working day from the moment of receipt of documents from the applicant.

2.9. Suspension of the provision of public services

There are no grounds for suspending the provision of public services.

2.10. Refusal to provide a public service

2.10.1. The grounds for refusal to provide a public service are:

2.10.1.1. The grounds specified in paragraph 2.8.1 of this Regulation, if they are identified after the receipt of the documents necessary for the provision of public services.

2.10.1.2. The object of cultural heritage, in respect of which the request was received, is not registered in the unified register.

2.10.1.3. Contradiction of documents or information obtained using interdepartmental information exchange, including the use of information from the Base Register, documents or information provided by the applicant.

2.10.1.4. The property in respect of which the request was received is not an object of cultural heritage.

2.10.1.5. The land plot, the owner or legal owner of which is the applicant, is not located within the boundaries of a cultural heritage site and an archaeological heritage site is not located within the boundaries of this land plot.

2.10.2. The list of grounds for refusal to provide a public service, established by paragraph 2.10.1 of this Regulation, is exhaustive.

2.10.3. The decision to refuse to provide a public service is signed by an authorized official of the Department and issued (sent) to the applicant no later than the next business day from the date of the decision to refuse to provide a public service, indicating the reasons for the refusal.

2.11. The result of the provision of public services

2.11.1. The result of the provision of public services is:

Issuance of a passport of a cultural heritage object;

The decision to refuse to provide a public service.

2.11.2. A document confirming the provision of a public service (refusal to provide a public service) may be:

Issued personally to the applicant in the form of a document on paper;

Sent to the applicant in the form of a document on paper by mail.

The form and method of obtaining a document confirming the provision of a public service (refusal to provide a public service) is indicated by the applicant in the request, unless otherwise provided by the legislation of the Russian Federation.

2.11.3. Information on the final results of the provision of public services is included in the information of the Base Register in the following composition:

Applicant (OGRN, TIN, SNILS);

Number of the copy of the issued passport of the object of cultural heritage;

Date of issue of the passport of the object of cultural heritage;

Name of the object of cultural heritage;

Address of the object of cultural heritage;

Type of cultural heritage object;

Registration number of the object of cultural heritage in the unified register;

Name, date and number of the decision of the state authority on the inclusion of the object of cultural heritage in the unified register.

2.11.4. Entering information about the final result of the provision of a public service into the information of the Base Register does not deprive the applicant of the right to receive the specified result in the form of a document on paper.

2.12. Payment for the provision of a public service

The provision of public services is free of charge.

2.13. Indicators of accessibility and quality of public services

The quality and availability of public services are characterized by the following indicators:

The term for the provision of public services - 15 working days;

Waiting time in the queue when submitting a request - no more than 15 minutes;

The deadline for registering a request and other documents required for the provision of a public service is no more than 15 minutes from the moment they are submitted by the applicant to a specialist of the Department authorized to receive and register documents;

The waiting time in the queue when receiving the result of the provision of public services is no more than 10 minutes.

2.14. The procedure for informing about the provision of public services

Information on the provision of public services is posted:

At the stands in the premises for the provision of public services;

On the official website of the Department;

On the Portal of state and municipal services (functions) of the city of Moscow.

3. Composition, sequence and timing of administrative procedures, requirements for the order of their implementation

3.1. The provision of public services includes the following administrative procedures:

3.1.1. Acceptance (receipt) and registration of the request and other documents required for the provision of public services.

3.1.2. Processing of documents (information) necessary for the provision of public services.

3.1.3. Formation of the result of the provision of public services with the introduction of information about the final result of the provision of public services in the composition of the information of the Base Register.

3.1.4. Issuance (sending) to the applicant of documents confirming the provision of public services (including refusal to provide public services).

3.2. Acceptance (receipt) and registration of a request and other documents required for the provision of a public service:

3.2.1. The basis for the commencement of the administrative procedure is the receipt from the applicant of a request and other documents necessary for the provision of public services.

3.2.2. The official responsible for the implementation of the administrative procedure is a specialist of the Department authorized to receive and register documents (hereinafter referred to as the official responsible for receiving documents).

3.2.3. Official responsible for receiving documents:

Accepts and registers a request and other documents necessary for the provision of public services in accordance with the Uniform Requirements;

If grounds are identified for refusing to accept the documents required for the provision of the public service specified in clause 2.8.1 of this Regulation, at the request of the applicant draws up a draft decision on the refusal to accept the documents necessary for the provision of the public service, ensures that the draft decision is signed by an authorized official of the Department and issues (sends) it to the applicant;

Forms a set of documents received from the applicant.

3.2.4. The maximum time for completing the administrative procedure is one business day.

3.2.5. The result of the administrative procedure is a generated set of documents received from the applicant, and if there are grounds for refusing to accept documents, the issuance (sending) to the applicant of a decision to refuse to accept documents necessary for the provision of public services.

3.3. Processing of documents (information) necessary for the provision of public services:

3.3.1. The basis for the start of the administrative procedure is the receipt from the official responsible for receiving documents of the formed set of documents received from the applicant.

3.3.2. The official responsible for the implementation of the administrative procedure is a specialist of the Department authorized to process the documents necessary for the provision of the public service (hereinafter referred to as the official responsible for the processing of documents).

3.3.3. Official responsible for processing documents:

Carries out the processing of documents necessary for the provision of public services, in accordance with the Uniform Requirements;

Requests and receives, using interdepartmental information interaction, documents (information) necessary for the provision of public services that are at the disposal of other executive authorities;

If the grounds for refusing to provide a public service specified in paragraph 2.10.1 of these Regulations are identified, draws up a draft decision on refusing to provide a public service;

In the absence of grounds for refusing to provide a public service, prepares a draft passport for a cultural heritage object in accordance with the form approved by the Ministry of Culture of the Russian Federation.

3.3.4. The maximum time for completing the administrative procedure is 9 business days.

3.3.5. The result of the administrative procedure is a draft passport for a cultural heritage object or a draft decision to refuse to provide a public service.

3.4. Formation of the result of the provision of the public service with the introduction of information about the final result of the provision of the public service in the composition of the information of the Base Register:

3.4.1. The basis for starting the implementation of the administrative procedure is the receipt from the official responsible for processing documents, a draft passport for a cultural heritage object or a draft decision to refuse to provide a public service.

3.4.2. The official responsible for the implementation of the administrative procedure is a specialist of the Department authorized to form the result of the provision of the public service (hereinafter referred to as the official responsible for the formation of the result of the provision of the public service).

3.4.3. The official responsible for the formation of the result of the provision of public services:

Ensures the signing of a passport of a cultural heritage object or a decision to refuse to provide a public service by an authorized official of the Department;

Enters information about the final result of the provision of public services in the composition of the information of the Base Register.

3.4.4. The maximum time to complete the administrative procedure is 4 business days.

3.4.5. The result of the administrative procedure is a signed passport of a cultural heritage object or a signed decision to refuse to provide a public service, as well as the entry of relevant information into the Base Register information.

3.5. Issuance (sending) to the applicant of documents confirming the provision of public services (including refusal to provide public services):

3.5.1. The basis for starting the implementation of the administrative procedure is the receipt from the official responsible for the formation of the result of the provision of public services, a passport of a cultural heritage object or a decision to refuse to provide a public service.

3.5.2. The official responsible for the implementation of the administrative procedure is a specialist of the Department authorized to issue (send) to the applicant documents and (or) information confirming the provision of public services (including refusal to provide public services) (hereinafter referred to as the official responsible for issuing ( direction) of documents).

3.5.3. The official responsible for the issuance (sending) of documents shall issue (send) to the applicant a passport of a cultural heritage object or a decision to refuse to provide a public service in accordance with the Uniform Requirements.

3.5.4. The maximum time to complete the administrative procedure is one business day.

3.5.5. The result of the administrative procedure is the issuance (sending) to the applicant of a passport of a cultural heritage object or a decision to refuse to provide a public service.

4. Forms of control over the execution of these Regulations

4.1. Control over the implementation of these Regulations is carried out by the Department and the Main Control Directorate of the city of Moscow in the forms established by the Government of Moscow.

4.2. Current control over the observance and execution by officials of the Department of the provisions of these Regulations and other legal acts that establish requirements for the provision of public services, as well as their decision-making, is carried out by the head of the Department and officials authorized by him.

4.3. The list of officials exercising current control is established by a legal act of the Department.

5. Pre-trial (out-of-court) procedure for appealing against decisions and (or) actions (inaction) of the Department, its officials, civil servants

5.1. The applicant has the right to file a pre-trial (out-of-court) complaint against the decisions and (or) actions (inaction) of the Department, its officials, civil servants taken (performed) in the provision of public services.

5.2. Filing and consideration of complaints is carried out in the manner prescribed by Chapter 2.1 of the Federal Law of July 27, 2010 N 210-FZ "On the organization of the provision of state and municipal services", Regulations on the specifics of filing and consideration of complaints about violations of the procedure for the provision of public services of the city of Moscow, approved by the resolution Government of Moscow dated November 15, 2011 N 546-PP "On the provision of state and municipal services in the city of Moscow", these Regulations.

5.3. Applicants may file complaints in the following cases:

5.3.1. Violation of the deadline for registering a request (application) and other documents necessary for the provision of public services, as well as the procedure for processing and issuing a receipt for receiving a request and other documents (information) from the applicant.

5.3.2. Requirements from the applicant:

5.3.2.1. Documents, the provision of which by the applicant for the provision of public services is not provided for by the regulatory legal acts of the Russian Federation and the city of Moscow, including documents obtained using interdepartmental information interaction.

5.3.2.2. Making a fee for the provision of a public service that is not provided for by the regulatory legal acts of the Russian Federation and the city of Moscow.

5.3.3. Violation of the term for the provision of public services.

5.3.4. Refusal to the applicant:

5.3.4.1. In the acceptance of documents, the provision of which is provided for by the regulatory legal acts of the Russian Federation and the city of Moscow for the provision of public services, on grounds not provided for by the regulatory legal acts of the Russian Federation and the city of Moscow.

5.3.4.2. In the provision of public services on grounds not provided for by regulatory legal acts of the Russian Federation and the city of Moscow.

5.3.4.3. In the correction of misprints and errors in documents issued as a result of the provision of public services or in case of violation of the deadline for such corrections.

5.3.5. Other violations of the procedure for the provision of public services established by regulatory legal acts of the Russian Federation and the city of Moscow.

5.4. Complaints against decisions and (or) actions (inaction) of officials, state civil servants of the Department are considered by its head (authorized deputy head). Complaints against decisions of the head of the Department, including decisions made by him or his deputy on complaints received in the pre-trial (out-of-court) procedure, are filed by the applicants with the Moscow Government and are considered by the Main Control Directorate of the city of Moscow.

5.5. Complaints may be filed with the executive authorities of the city of Moscow authorized to consider them in accordance with these Regulations (hereinafter referred to as the bodies authorized to consider complaints), in writing on paper, in electronic form in one of the following ways:

5.5.1. At the personal request of the applicant (representative of the applicant).

5.5.2. By mail.

5.5.3. Using the official websites of the bodies authorized to consider complaints in the Internet information and telecommunications network.

5.6. The complaint must contain:

5.6.1. The name of the body authorized to consider the complaint or the position and (or) last name, first name and patronymic (if any) of the relevant official to whom the complaint is sent.

5.6.2. The name of the executive authority of the city of Moscow or the position and (or) surname, name, patronymic (if any) of the official, civil servant, decisions and (or) actions (inaction) of which are being appealed.

5.6.3. Last name, first name, patronymic (if any), information about the place of residence of the applicant - an individual or name, information about the location of the applicant - a legal entity, as well as contact phone number (numbers), email address (s) (if any) and postal address to which the response should be sent to the applicant.

5.6.4. The date of submission and registration number of the request (application) for the provision of public services (except for cases of appealing against the refusal to accept the request and its registration).

5.6.5. Information about decisions and (or) actions (inaction) that are the subject of appeal.

5.6.6. Arguments on the basis of which the applicant does not agree with the appealed decisions and (or) actions (inaction). The applicant may provide documents (if any) confirming the applicant's arguments, or copies thereof.

5.6.7. Applicant's requirements.

5.6.8. List of documents attached to the complaint (if any).

5.6.9. The date the complaint was made.

5.7. The complaint must be signed by the applicant (his representative). In the case of filing a complaint in person, the applicant (representative of the applicant) must submit an identity document.

The authority of the representative to sign the complaint must be confirmed by a power of attorney drawn up in accordance with the legislation of the Russian Federation.

The powers of a person acting on behalf of the organization without a power of attorney on the basis of the law, other regulatory legal acts and constituent documents are confirmed by documents certifying his official position, as well as the constituent documents of the organization.

The status and powers of the legal representatives of an individual are confirmed by documents stipulated by federal laws.

5.8. The received complaint is subject to registration no later than the working day following the day of receipt.

5.9. The maximum term for consideration of a complaint is 15 working days from the date of its registration. The term for consideration of the complaint is 5 working days from the date of its registration in cases of appeal by the applicant:

5.9.1. Refusal to accept documents.

5.9.2. Refusal to correct typos and errors made in documents issued as a result of the provision of public services.

5.9.3. Violations of the deadline for correcting typos and errors.

5.10. Based on the results of consideration of the complaint, a decision is made to satisfy the complaint (in whole or in part) or to refuse to satisfy the complaint.

5.11. The decision must contain:

5.11.1. Name of the body that considered the complaint, position, surname, name, patronymic (if any) of the official who made the decision on the complaint.

5.11.2. Details of the decision (number, date, place of adoption).

5.11.3. Surname, name, patronymic (if any), information about the place of residence of the applicant - an individual or name, information about the location of the applicant - a legal entity.

5.11.4. Last name, first name, patronymic (if any), information about the place of residence of the applicant's representative who filed the complaint on behalf of the applicant.

5.11.5. Method of filing and date of registration of the complaint, its registration number.

5.11.6. The subject of the complaint (information about the appealed decisions, actions, inaction).

5.11.7. The circumstances established during the consideration of the complaint and the evidence confirming them.

5.11.8. Legal grounds for making a decision on the complaint with reference to the applicable regulatory legal acts of the Russian Federation and the city of Moscow.

5.11.9. The decision taken on the complaint (conclusion on the satisfaction of the complaint or on the refusal to satisfy it).

5.11.10. Measures to eliminate the identified violations and the timing of their implementation (if the complaint is satisfied).

5.11.11. Procedure for appealing a decision.

5.11.12. Authorized official's signature.

5.12. The decision is made in writing using official forms.

5.13. Among the measures indicated in the decision to eliminate the identified violations, among other things, include:

5.13.1. Cancellation of previously made decisions (in whole or in part).

5.13.2. Ensuring the acceptance and registration of the request, execution and issuance of a receipt to the applicant (in case of evasion or unreasonable refusal to accept documents and register them).

5.13.3. Ensuring registration and issuance to the applicant of the result of the provision of public services (in case of evasion or unreasonable refusal to provide public services).

5.13.4. Correction of typos and errors made in documents issued as a result of the provision of public services.

5.13.5. Refund to the applicant of funds, the collection of which is not provided for by regulatory legal acts of the Russian Federation and the city of Moscow.

5.14. The body authorized to consider the complaint refuses to satisfy it in the following cases:

5.14.1. Recognition of the contested decisions and (or) actions (inaction) as legal, not violating the rights and freedoms of the applicant.

5.14.2. Filing a complaint by a person whose authority has not been confirmed in the manner prescribed by the regulatory legal acts of the Russian Federation and the city of Moscow.

5.14.3. Lack of the applicant's right to receive public services.

5.14.4. Availability:

5.14.4.1. A court decision that has entered into legal force on the applicant's complaint with identical subject matter and grounds.

5.14.4.2. A decision on a complaint made earlier in a pre-trial (out-of-court) procedure in relation to the same applicant and on the same subject of the complaint (with the exception of cases of appealing against earlier decisions to a higher authority).

5.15. The complaint shall be left unanswered on the merits in the following cases:

5.15.1. The presence in the complaint of obscene or offensive language, threats to life, health and property of officials, as well as members of their families.

5.15.2. If the text of the complaint (its part), surname, postal address and e-mail address are unreadable.

5.15.3. If the complaint does not indicate the name of the applicant (representative of the applicant) or the postal address and e-mail address to which the response should be sent.

5.15.4. If the body authorized to consider the complaint received a petition from the applicant (representative of the applicant) to withdraw the complaint before a decision was made on the complaint.

5.16. The decision to satisfy the complaint or to refuse to satisfy the complaint shall be sent to the applicant (representative of the applicant) no later than the working day following the day of its adoption, at the postal address indicated in the complaint. At the request of the applicant, the decision is also sent to the e-mail address indicated in the complaint (in the form of an electronic document signed by the electronic signature of an authorized official). In the same manner, the applicant (representative of the applicant) is sent a decision on the complaint, in which only an e-mail address is indicated for a response, and the mailing address is missing or illegible.

5.17. If the complaint is left unanswered on the merits, the applicant (his representative) shall be sent, no later than the working day following the day of registration of the complaint, a written reasoned notice indicating the grounds (except when the complaint does not indicate the postal address and e-mail address for answer or they are unreadable). The notification shall be sent in the manner prescribed for sending a decision on the complaint.

5.18. A complaint filed in violation of the rules on competence established by clause 5.4 of these Regulations shall be sent no later than the working day following the day of its registration to the body authorized to consider the complaint, with simultaneous written notification of the applicant (his representative) about the redirection of the complaint ( unless the complaint does not include a mailing address and an email address for a response or they are illegible). The notification shall be sent in the manner prescribed for sending a decision on the complaint.

5.19. Filing a complaint in a pre-trial (out-of-court) procedure does not exclude the right of the applicant (representative of the applicant) to simultaneously or subsequently file a complaint with the court.

5.20. Informing applicants about the judicial and pre-trial (out-of-court) procedure for appealing decisions and (or) actions (inaction) committed in the provision of public services should be carried out by:

5.20.1. Placing relevant information on the Portal of State and Municipal Services (functions) of the city of Moscow, information stands or other sources of information in places where public services are provided.

5.20.2. Consulting applicants, including by phone, e-mail, in person.

5.21. In the event that, during or as a result of the consideration of a complaint, signs of an administrative offense or a crime are established, the official authorized to consider the complaint shall immediately send the available materials to the prosecution authorities.

If violations of the procedure for the provision of public services in the city of Moscow are revealed, the responsibility for which is established by the Code of the City of Moscow on Administrative Offenses, the official authorized to consider the complaint must also send copies of the available materials to the Main Control Directorate of the city of Moscow within two working days following after the day the decision on the complaint is made (but no later than the working day following the day of expiration of the period established by federal law for considering complaints about violations of the procedure for the provision of public services).

Annex 1. Information about the applicant

Annex 1

provision of public services
"Issuance of a passport of a cultural object
heritage" in Moscow

from June 17, 2018
Decree of the Government of Moscow
dated June 5, 2018 N 523-PP. -
See previous edition)

Appendix 1. List of documents attached to the request of an individual / individual entrepreneur to receive a public service

Annex 1
to request
(As amended by
from June 17, 2018
Decree of the Government of Moscow
dated June 5, 2018 N 523-PP. -
See previous edition)

List of documents attached to the request of an individual / individual entrepreneur to receive a public service

________________

Appendix 2. List of documents attached to the request of a legal entity to receive a public service

Annex 2
to request
(As amended by
from June 17, 2018
Decree of the Government of Moscow
dated June 5, 2018 N 523-PP. -
See previous edition)

List of documents attached to the request of a legal entity to receive a public service

________________
A mark on the availability of a document is made by an official of the Moscow Department of Cultural Heritage, authorized to receive and register documents.

Annex 2. Notification of refusal to accept documents required for the provision of public services

Annex 2
to the administrative regulation
provision of public services
"Issuance of a passport of a cultural object
heritage" in Moscow

Appendix 2. Amendments to Appendix 1 to Decree of the Government of Moscow of June 8, 2010 N 472-PP. Unified register of documents issued to applicants by executive authorities, state institutions and state ...

The application has become invalid since September 14, 2014 -
Decree of the Government of Moscow dated September 2, 2014 N 500-PP. -

See previous edition
____________________________________________________________________

Revision of the document, taking into account
changes and additions prepared
JSC "Kodeks"

On approval of the Administrative Regulations for the provision of the state service "Issuance of a passport of an object of cultural heritage" in the city of Moscow (as amended on June 5, 2018)

MINISTRY OF CULTURE OF THE RUSSIAN FEDERATION

ORDER

In order to implement paragraph 3 of Article 21 of the Federal Law of June 25, 2002 N 73-FZ "On objects of cultural heritage (monuments of history and culture) of the peoples of the Russian Federation"(Collected Legislation of the Russian Federation, 2002, N 26, Art. 2519; 2003, N 9, Art. 805; 2004, N 35, Art. 3607; 2005, N 23, Art. 2203; 2006, N 1, Art. 10 ; N 52 (part I), art. 5498; 2007, N 1 (part I), art. 21; N 27, art. 3213; N 43, art. 5084; N 46, art. 5554; 2008, No. 20, art. 2251; No. 29 (part I), art. 3418; No. 30 (part II), art. 3616; 2009, No. 51, art. 6150; 2010, No. 43, art. 5450; N 49, art. 6424; N 51 (part III), art. 6810; 2011, N 30 (part I), art. 4563; N 45, art. 6331; N 47, art. .I), Article 7015, Article 7026; 2012, N 31, Article 4322; N 47, Article 6390; N 50 (part V), Article 6960; 2013, N 17, Article 2030; N 19, art. 2331; No. 30 (part I), art. 4078; 2014, No. 43, art. 5799; No. 49 (part VI), art. 6928; 2015, No. 10, art. 1420; No. 29 (part I), art. 4359; N 51 (part III), art. 7237; 2016, N 1 (part I), art. 28, art. 79; N 11, art. 1494),

I order:

1. Approve the procedure for issuing and issuing a passport of an object of cultural heritage (monument of history and culture) of the peoples of the Russian Federation.

2. To impose control over the execution of this order on the Deputy Minister of Culture of the Russian Federation N.A. Malakov.

Acting Minister
N.A.Malakov

Registered
at the Ministry of Justice
Russian Federation
June 24, 2016
registration N 42636

The procedure for registration and issuance of a passport of an object of cultural heritage (monument of history and culture) of the peoples of the Russian Federation

APPROVED
by order
Ministry of Culture
Russian Federation
dated June 7, 2016 N 1271

I. General provisions

1. This procedure establishes the requirements for the execution and issuance of a passport for an object of cultural heritage (monument of history and culture) of the peoples of the Russian Federation (hereinafter referred to as the passport).

2. The passport is the main accounting document for the object of cultural heritage (monument of history and culture) of the peoples of the Russian Federation (hereinafter referred to as the object of cultural heritage), which contains information contained in the unified state register of cultural heritage objects (monuments of history and culture) of the peoples of the Russian Federation (hereinafter - the register), and is subject to registration by the relevant body for the protection of cultural heritage objects.

3. The passport is issued on one side of vertically arranged sheets of A4 paper. The number of sheets allotted for filling out sections of the passport is not limited.

4. Issuance of a passport is carried out using technical means. Entering text information manually, as well as erasures, postscripts, crossed out words and other corrections are not allowed.

5. When filling out the passport, the text is printed in Russian in Times New Roman typeface, font size 12 points with line spacing 1.

6. On each sheet of the passport (except for the title page), in the upper field in the center, the serial number of the sheet is affixed in Arabic numeral (numbers).

7. Each sheet of the passport (except for the last sheet) on the back is certified by the signature of the official responsible for issuing the passport, certified by the seal of the relevant body for the protection of cultural heritage objects. The position, initials and surname of the official are indicated in writing, printed or affixed in the form of a stamp.

8. The passport is issued in the required number of original copies for:

- the relevant body for the protection of cultural heritage objects that issued the passport;

- the owner or other legal owner of an object of cultural heritage, a land plot within the boundaries of the territory of an object of cultural heritage or a land plot within the boundaries of which an object of archaeological heritage is located;

- Ministry of Culture of Russia, if the passport is issued by the executive authority of the subject of the Russian Federation, authorized in the field of conservation, use, promotion and state protection of cultural heritage objects.

9. The issuance of a passport is carried out by the relevant body for the protection of cultural heritage objects, which issued the passport, on the basis of a request from the owner or other legal owner of a cultural heritage object, a land plot within the boundaries of the territory of a cultural heritage object or a land plot within the boundaries of which an archaeological heritage object is located.
________________

Cm. paragraph 1 of Article 21 of the Federal Law of June 25, 2002 N 73-FZ "On objects of cultural heritage (monuments of history and culture) of the peoples of the Russian Federation"("Collection of Legislation of the Russian Federation", 07/01/2002, N 26, art. 2519).

II. Requirements for filling out the title page of the passport of a cultural heritage object

10. On the title page of the passport in the upper right corner, the number of the copy of the passport and the registration number of the cultural heritage object in the register are indicated in Arabic numerals.

11. In the center of the title page of the passport, a photographic image of a cultural heritage object is placed, with the exception of individual archaeological heritage objects, the photographic image of which is entered on the basis of a decision of the relevant body for the protection of cultural heritage objects.

III. Requirements for filling in the sections of the passport of a cultural heritage object

12. In the section "Information on the name of the object of cultural heritage" the name of the object of cultural heritage is indicated in accordance with the decision of the state authority to include it in the register or to accept it for state protection as a monument of history and culture.

13. In the section "Information on the time of occurrence or date of creation of a cultural heritage object, the dates of the main changes (reconstructions) of this object and (or) the dates of historical events related to it" information on the time of occurrence or the date of creation of a cultural heritage object, the dates of the main changes (rebuildings) of this object and (or) the dates of historical events related to it in accordance with the registry information.

14. In the section "Information on the category of historical and cultural significance of a cultural heritage object" in the column corresponding to the category of a cultural heritage object, a "+" sign is put down.

15. In the section "Information about the type of cultural heritage object" in the column corresponding to the type of cultural heritage object, a "+" sign is put down.

16. In the section "Number and date of adoption by the state authority of the decision to include the object of cultural heritage in the unified state register of objects of cultural heritage (monuments of history and culture) of the peoples of the Russian Federation", the type, date, number and name of the decision to include the object of cultural heritage in register or on acceptance for state protection as a monument of history and culture, as well as the name of the state authority that accepted it.

17. In the section "Information about the location of the object of cultural heritage (the address of the object or, in its absence, a description of the location of the object)", the address (location) of the object of cultural heritage is indicated in accordance with the information of the register.

18. In the section "Information on the boundaries of the territory of a cultural heritage object included in the unified state register of cultural heritage objects (monuments of history and culture) of the peoples of the Russian Federation" the boundaries of the territory of a cultural heritage object are indicated in accordance with the act of the state authority on approval of the boundaries of the territory of a cultural heritage object heritage; type, date, number and name of the act of the state authority on the approval of the boundaries of the territory of the object of cultural heritage, as well as the name of the state authority that accepted it. In the absence of approved boundaries of the territory of the cultural heritage object, it is indicated: "As of the date of issuance of the passport, the boundaries of the territory of the cultural heritage object have not been approved.".

19. In the section "Description of the object of protection of the object of cultural heritage" the features of the object of cultural heritage that served as the basis for its inclusion in the register and are subject to mandatory preservation are indicated in accordance with the act of the state authority on the approval of the object of protection of this object of cultural heritage; type, date, number and name of the act of the state authority on the approval of the object of protection of the object of cultural heritage, as well as the name of the state authority that accepted it. In the absence of an approved object of protection of a cultural heritage object, it is indicated: "As of the date of issue of the passport, the object of protection of a cultural heritage object is not approved.".

20. In the section "Information on the presence of zones of protection of this object of cultural heritage, indicating the number and date of adoption by the state authority of the act on the approval of these zones or information on the location of this object of cultural heritage within the boundaries of the zones of protection of another object of cultural heritage" the zones of protection of the object of cultural heritage in accordance with the act of the state authority on the approval of the protection zones of the cultural heritage object; type, date, number and name of the act of the state authority on the approval of the boundaries of the zones of protection of the cultural heritage object, land use regimes and urban planning regulations within the boundaries of the territories of these zones, as well as the name of the state authority that adopted it. In the absence of approved boundaries of cultural heritage protection zones, land use regimes and urban planning regulations within the boundaries of the territories of these zones, it is indicated: "As of the date of issuance of the passport, the boundaries of the cultural heritage protection zones, land use regimes and urban planning regulations within the boundaries of the territories of these zones are not approved. ".

IV. Requirements for filling out the last page of the passport of a cultural heritage object

21. The last page of the passport indicates:

- the total number of sheets in the passport;

- position, initials and surname of the authorized official of the relevant body for the protection of cultural heritage objects, responsible for issuing a passport;

- the original signature of the above official, certified by the seal of the relevant body for the protection of cultural heritage sites;

- date of issue of the passport in Arabic numerals.

Electronic text of the document
prepared by JSC "Kodeks" and checked against.

MINISTRY OF CULTURE OF THE RUSSIAN FEDERATION

ORDER

On approval of the form of the passport of the object of cultural heritage

In order to implement Article 21 of the Federal Law of June 25, 2002 N 73-FZ "On objects of cultural heritage (monuments of history and culture) of the peoples of the Russian Federation" (Collected Legislation of the Russian Federation, 2002, N 26, Art. 2519; 2003, N 9 , Article 805; 2004, N 35, Article 3607; 2005, N 23, Article 2203; 2006, N 1, Article 10; N 52 (part I), Article 5498; 2007, N 1 (part .I), Article 21; N 21, Article 3213; N 43, Article 5084; N 46, Article 5554; 2008, N 20, Article 2251; N 29 (Part I), Article 3418; N 30 (part II), art. 3616; 2009, N 51, art. 6150; 2010, N 43, art. 5450; N 49, art. 6424; N 51 (part III), art. 6810; 2011, N 30 (part I), art. 4563; N 45, art. 6331; N 47, art. 6606; N 49 (part I), art. 7015, art. 7026; 2012, N 31, art. 4322; N 47, art. 6390; No. 50 (part V), art. 6960; 2013, No. 17, art. 2030; No. 19, art. 2331; No. 30 (part I), art. 4078; 2014, No. 43 , Art. 5799; No. 49 (part VI), Art. 6928; 2015, No. 10, Art. 1420)

I order:

1. Approve the attached form of the passport of the object of cultural heritage (monument of history and culture) of the peoples of the Russian Federation.

2. Recognize invalid the order of the Ministry of Culture of the Russian Federation dated November 11, 2011 N 1055 "On approval of the passport form of a cultural heritage object" (registered by the Ministry of Justice of the Russian Federation on December 1, 2011, registration N 22471).

3. To impose control over the execution of this order on the Deputy Minister of Culture of the Russian Federation G. U. Pirumov.

Minister
V.R. Medinsky

Registered
at the Ministry of Justice
Russian Federation
September 1, 2015,
registration N 38756

Cultural heritage object passport form

APPROVED
by order
Ministry of Culture
Russian Federation
dated July 2, 2015 N 1906

Electronic text of the document
prepared by Kodeks JSC and verified against:
Official Internet portal
legal information
www.pravo.gov.ru, 09/03/2015,
N 0001201509030019

To view the instructions for filling out and submitting an electronic application, follow the link.

Owners or other legal owners of cultural heritage objects on the territory of St. Petersburg, included in the unified state register of cultural heritage objects (monuments of history and culture) of the peoples of the Russian Federation (hereinafter referred to as the register), must obtain a cultural heritage object passport from the Committee for State Control, Use and protection of historical and cultural monuments (hereinafter - KGIOP).

The passport of a cultural heritage object is one of the obligatory documents required when carrying out transactions with a cultural heritage object or a land plot within which an archaeological heritage object is located. In case of its absence, it is impossible to sell or donate, to perform any other operation with a cultural heritage object, to lease it, as well as to carry out repairs, re-planning, reorganization of engineering networks and any other technical action with the premises.

Full name:

Issuance of passports of cultural heritage objects to owners or other legal owners of cultural heritage objects included in the unified state register of cultural heritage objects (monuments of history and culture) of the peoples of the Russian Federation, land plots within the boundaries of the territory of cultural heritage objects included in the register, or land plots in the boundaries of which objects of archaeological heritage are located (with the exception of individual objects of cultural heritage of federal significance, the list of which is approved by the Government of the Russian Federation)

Features of the provision of services in electronic form

The public service in electronic form is provided only to authorized users of the Portal "State and municipal services (functions) in St. Petersburg" (hereinafter referred to as the Portal). Authorization on the Portal is performed using an account in the Unified Identification and Authentication System (hereinafter - ESIA).

To ensure the possibility of submitting through the Portal an electronic application and documents necessary for the provision of public services, the applicant - an individual must have a simple electronic signature key; legal entity - enhanced qualified electronic signature. A qualified electronic signature key can be obtained from one of the certified certification centers.

To obtain a key for a simple electronic signature (hereinafter referred to as a simple electronic signature), it is required to go through the registration procedure in the ESIA. Information on the methods and procedure for registration in the ESIA is presented on the Portal at the link. The online form for pre-registration in the ESIA is available.

1. Checks the availability of electronic cases received from the Portal at least once a working day.
2. Examines the received electronic file, including scanned images of documents (graphic files) attached by the applicant, other electronic documents.
3. Checks the completeness, readability of scanned images of documents (graphic files), other electronic documents.
4. Sets the appropriate technological status for the electronic case* (at the same time, the applicant is informed through the Personal Account on the Portal, by e-mail).
5. If the applicant fails to submit the relevant documents that are at the disposal of state bodies and other bodies, the actions of clause II are performed.
6. If the applicant submits all the necessary documents, sets the appropriate status for the electronic file* (in this case, the applicant is informed through the Personal Account on the Portal, by e-mail); then the steps in step 3 are performed.
7. Forms and sends to the applicant an electronic notification of the result of the administrative procedure through the "Personal Account" on the Portal, by e-mail *.

* The applicant is informed automatically after setting the appropriate technological status of the electronic file, generating comments (if necessary), attaching electronic documents, for example:

• on the need for the applicant to appear before the Committee (if necessary);
• on the progress of the provision of public services, indicating the further actions of the applicant (if necessary);
• on sending interdepartmental inquiries;
• on the decision taken (provision or refusal to provide a public service).

The notification of the decision made must contain attachments in the form of a scanned image of the documents on the decision made, on other actions of authorized persons in the course of performing the service.

The applicant receives a notification about the change of status to the e-mail address indicated by him, and can also get acquainted with the information and documents in the Personal Account on the Portal (section "Applications" - "History of applications").

The applicant's access to information about the progress and results of the service is also provided:

• in the section of the Portal "";
• in the mobile application "Public Services of St. Petersburg" ("Checking the status of the application" service).

II. Preparation and sending of an interdepartmental request to another body (organization) for the provision of documents (information) necessary for the provision of the service

An authorized official of the records management department within two working days from the date of registration of the application and documents submitted by the applicant:

1. Prepares and sends relevant interdepartmental requests to bodies (organizations) for the provision of documents (information):
2. • to the branch of the Federal State Budgetary Institution "Federal Cadastral Chamber of the Federal Service for State Registration, Cadastre and Cartography" in St. Petersburg on the submission of:
     • extracts from the Unified State Register of Real Estate about the property;
     • extracts from the Unified State Register of Real Estate on the main characteristics and registered rights to the property;
   • to the Office of the Federal Tax Service for St. Petersburg to provide:
     • extracts from the Unified State Register of Individual Entrepreneurs (hereinafter - USRIP) (if the applicant is an individual entrepreneur);
     • extract from the Unified State Register of Legal Entities (hereinafter referred to as the Unified State Register of Legal Entities) (if the applicant is a legal entity).
3. Receives responses to requests (no later than three working days from the date of sending the relevant interdepartmental request).
4. Receives from the Committee for State Control, Use and Protection of Historical and Cultural Monuments within 25 calendar days from the date of receipt of the section of the project documentation "Architectural Solutions" a conclusion on compliance or non-compliance.
5. Attaches information and documents received upon request to the electronic file of the applicant.
6. Sets the appropriate status for the electronic file*.

III. Preparation of a draft passport of a cultural heritage object

Authorized person of the information department:

1. Prepares a draft passport of a cultural heritage object in the form or a draft letter of refusal to issue a passport of a cultural heritage object in the form.
2. Submits a draft passport of a cultural heritage object to certify each sheet of a passport of a cultural heritage object (except for the last sheet) or a draft letter of refusal to issue a passport of a cultural heritage object in 2 copies to the head of the state accounting department.

IV. Issuance of the result of the public service

Authorized person of the business department:

1. Registers a passport of a cultural heritage object or a letter of refusal to issue a passport of a cultural heritage object.
2. Establishes an appropriate status for the electronic file, as a result of which the applicant is informed*; attaches (if appropriate) a letter of refusal to issue a cultural heritage passport.
3. Provides the applicant or his representative with a passport of a cultural heritage object or a letter of refusal to issue a passport of a cultural heritage object in one copy (when the applicant appears in the Committee).
4. Sends the second copy of the letter about the absence of the object in the registry for storage.
5. Puts a mark "Granted" in the document card.

Documentation

Documents submitted by the applicant

I. Documents to be submitted:

• Title documents for real estate objects, the rights to which are not registered in the Unified State Register of Real Estate (hereinafter - USRN).

II. Documents submitted on their own initiative:

1. Extract from the Unified State Register of Real Estate about the property.
2. Extract from USRN
3. Extract from the Unified State Register of Individual Entrepreneurs.
4. Extract from the Unified State Register of Legal Entities.

II. Additional documents (if a representative of the recipient of the public service applies):

1. A power of attorney issued in accordance with the requirements of the Civil Code of the Russian Federation, or
2. Documents confirming the authority of the legal representative.
3. When contacting a representative of a legal entity:
   • a document confirming the authority of a representative of a legal entity acting without a power of attorney: a protocol (extract from the protocol) on the election of a head if the executive bodies of a legal entity in accordance with the Charter (Agreement, Regulations) are elected on the basis of a decision of the governing body, in other cases - an order on the appointment of the head to the position (original or copy, certified by the signature of the head and sealed by the legal entity (if there is a seal));
   • in the case when a representative of a legal entity acts under a power of attorney - a power of attorney issued in accordance with the Civil Code of the Russian Federation;
   • an agreement, including an agreement between a representative and the represented, between the represented and a third person, or a decision of the meeting, unless otherwise established by federal law or contradicts the essence of the relationship.

Documents issued to the applicant

Organizations involved in the provision of the service

Service decision makers

Other organizations involved in the provision of the service

Appeal procedure

Applicants have the right to a pre-trial (out-of-court) appeal against decisions and actions (inaction) taken (carried out) by KGIOP, officials of KGIOP, state civil servants of KGIOP in the course of providing public services.

The pre-trial (out-of-court) appeal procedure does not exclude the possibility of appealing decisions and actions (inaction) taken (carried out) in the course of providing public services in court. The pre-trial (out-of-court) appeal procedure is not mandatory for the Applicant.

The applicant may file a complaint, including in the following cases:

• violation of the deadline for registering the Applicant's request for the provision of public services;
• violation of the term for the provision of public services;
• requirement from the Applicant of documents that are not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg for the provision of public services;
• refusal to accept documents, the submission of which is provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg for the provision of public services, from the Applicant;
• refusal to provide a public service, if the grounds for refusal are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of St. Petersburg;
• requesting from the Applicant when providing a public service a fee that is not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg;
• refusal of KGIOP, an official of KGIOP, a state civil servant of KGIOP to correct typographical errors and errors in documents issued as a result of the provision of a public service, or violation of the deadline for such corrections;
• violation of the term or procedure for issuing documents based on the results of the provision of public services;
• suspension of the provision of a public service, if the grounds for suspension are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them, laws and other regulatory legal acts of St. Petersburg.

If the complaint is filed through the representative of the Applicant, a document confirming the authority to act on behalf of the Applicant is also submitted. As a document confirming the authority to act on behalf of the Applicant, the following can be submitted:

• a power of attorney issued in accordance with the legislation of the Russian Federation (for individuals);
• a power of attorney issued in accordance with the legislation of the Russian Federation, certified by the seal of the Applicant (if there is a seal) and signed by the head of the Applicant or a person authorized by this head (for legal entities);
• a copy of the decision on the appointment or election or the order on the appointment of an individual to a position, according to which such an individual has the right to act on behalf of the Applicant without a power of attorney.

The complaint may be filed by the Applicant:

1. At the personal reception of the Applicant in writing on paper at KGIOP, at the place where the public service is provided (at the place where the Applicant submitted a request for a public service, the violation of the provision of which is being appealed, or at the place where the Applicant received the result of the specified public service).

   The time for receiving complaints should coincide with the time for the provision of public services.

   A written complaint may also be sent by mail.

   In case of filing a complaint at a personal appointment, the Applicant shall submit a document proving his identity in accordance with the legislation of the Russian Federation.

2. In electronic form through:
   • official website of the Committee in the information and telecommunications network "Internet" (www.kgiop.ru), including via e-mail (e-mail address: [email protected]);
   • federal Portal (www.gosuslugi.ru);
   • Portal().

   When filing a complaint through the Portal, the application for consideration of the complaint is filled in by the applicant personally, subject to the authorization of the applicant on the Portal through the ESIA.

   When filing a complaint in electronic form, the documents specified in paragraph 5.1 of the Administrative Regulations may be submitted in the form of electronic documents signed with an electronic signature, the form of which is provided for by the legislation of the Russian Federation, while an identity document of the Applicant is not required.

3. A complaint can be filed by the applicant through the unit (hereinafter referred to as the MFC). Upon receipt of a complaint, the MFC ensures its transfer to KGIOP in the manner and terms established by the agreement on interaction between the MFC and KGIOP, but no later than the next working day from the date of receipt of the complaint.

   A complaint about a violation of the procedure for the provision of public services by the MFC is considered by the KGIOP. At the same time, the period for considering a complaint is calculated from the day the complaint was registered with the KGIOP.

A complaint against decisions and actions (inaction) of KGIOP, its officials, civil servants is considered by KGIOP.

Complaints against decisions made by the Chairman of the KGIOP are submitted to the Vice Governor of St. Petersburg, who directly coordinates and controls the activities of the Committee in accordance with the order of the Governor of St. Petersburg dated November 12, 2014 No. 14‑rg “On the distribution of duties between the Vice Governors of St. Petersburg” , or to the Government of St. Petersburg.

If the complaint is filed by the Applicant with a body whose competence does not include making a decision on the complaint, within three working days from the date of its registration, the said body sends the complaint to the body authorized to consider it and informs the Applicant in writing about the redirection of the complaint.

In this case, the period for considering a complaint is calculated from the date of registration of the complaint with the body authorized to consider it.

The complaint must contain:

• the name of the KGIOP, an official of the KGIOP or a civil servant of the KGIOP whose decisions and actions (inaction) are being appealed;
• surname, first name, patronymic (the last one - if available), information about the place of residence of the Applicant - an individual or the name, information about the location of the Applicant - a legal entity, as well as contact phone number (numbers), e-mail address (s) (if any) ) and the postal address to which the response should be sent to the Applicant;
• information about the appealed decisions and actions (inaction) of KGIOP, an official of KGIOP or a state civil servant of KGIOP;
• arguments on the basis of which the Applicant does not agree with the decision and action (inaction) of the KGIOP, an official of the KGIOP or a civil servant of the KGIOP. The Applicant may submit documents (if any) confirming the Applicant's arguments, or copies thereof.

The applicant has the right to receive information and documents necessary to substantiate and consider the complaint.

A complaint received by KGIOP is subject to registration no later than the next working day from the date of its receipt. The complaint is subject to consideration by the official authorized to consider grievances within fifteen working days from the date of its registration, unless shorter terms for considering the complaint are established by KGIOP.

In case of appeal against the refusal of KGIOP, an official of KGIOP to accept documents from the Applicant or to correct typographical errors and errors, or in case of appeal against violation of the deadline for such corrections, the complaint is considered within five working days from the date of its registration.

Based on the results of consideration of the complaint, KGIOP makes one of the following decisions:

• satisfies the complaint, including in the form of cancellation of the decision made, correction of typographical errors and misprints made by KGIOP in documents issued as a result of the provision of public services, return to the Applicant of funds, the collection of which is not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg, and also in other forms;
• refuses to satisfy the complaint.

Upon satisfaction of the complaint, KGIOP takes comprehensive measures to eliminate the identified violations, including the issuance of the result of the public service to the Applicant, no later than five working days from the date of the decision, unless otherwise provided by the legislation of the Russian Federation.

Not later than the day following the day of the decision, the Applicant in writing and at the request of the Applicant in electronic form shall be sent a reasoned response on the results of the consideration of the complaint.

In response to the results of the consideration of the complaint, the following shall be indicated:

• name of KGIOP, position, surname, name, patronymic (if any) of its official who made the decision on the complaint;
• number, date, place of the decision, including information about the official whose decision or action (inaction) is being appealed;
• surname, name, patronymic (if any) or name of the Applicant; grounds for making a decision on the complaint; the decision made on the complaint;
• if the complaint is found to be justified, the terms for eliminating the identified violations, including the term for providing the result of the public service; information on the procedure for appealing the decision taken on the complaint.

The response based on the results of the consideration of the complaint is signed by an official of the KGIOP authorized to consider the complaint.

At the request of the Applicant, a response based on the results of consideration of the complaint may be submitted no later than the day following the day the decision was made, in the form of an electronic document signed by an electronic signature of an official authorized to consider the complaint and (or) KGIOP, the form of which is established by the legislation of the Russian Federation.

If, during or as a result of consideration of a complaint, signs of an administrative offense as provided for in Article 5.63 of the Code of the Russian Federation on Administrative Offenses, or elements of a crime, are established, the official authorized to consider complaints shall immediately send the available materials to the prosecutor's office.

KGIOP refuses to satisfy the complaint in the following cases:

• the presence of a court decision that has entered into legal force, an arbitration court on a complaint about the same subject and on the same grounds;
• filing a complaint by a person whose powers have not been confirmed in the manner prescribed by the legislation of the Russian Federation;
• the presence of a decision on the complaint, taken earlier in accordance with the requirements of the administrative regulations in relation to the same Applicant and on the same subject of the complaint.

KGIOP has the right to leave the complaint unanswered in the following cases:

• the presence in the complaint of obscene or offensive expressions, threats to the life, health and property of an official, as well as members of his family;
• inability to read any part of the text of the complaint, last name, first name, patronymic (if any) and (or) postal address of the Applicant specified in the complaint.

If the complaint is left unanswered on the grounds specified in the second paragraph of this paragraph, KGIOP informs the citizen who filed the complaint about the inadmissibility of abuse of the right.

If the complaint is left unanswered on the grounds specified in paragraph three of this paragraph, KGIOP, within seven days from the date of registration of the complaint, informs the citizen who filed the complaint about this, if his name and postal address are legible.

Procedure for appealing a decision on a complaint

The decision made as a result of consideration of the Complaint may be appealed to the Vice-Governor of St. Petersburg, who directly coordinates and controls the activities of the Committee (address: Smolny, St. Petersburg, 191060, telephone: 576-48-66), to the Government of St. Petersburg, as well as to the court in the manner and terms provided for by applicable law.

Informing Applicants about the procedure for filing and considering a complaint against decisions and actions (inaction) of the Committee, its officials, civil servants is carried out by posting information on the Portal.

Consultation of Applicants on the procedure for appealing decisions and actions (inaction) is also carried out by phone, e-mail addresses, as well as in person at the addresses of the authorities participating in the service.