Regulations on the procedure for the sale of theater tickets to preferential categories of citizens in the Federal State Budgetary Institution of Culture "Moscow Art Academic Theater named after. Rules for the sale of theater tickets Regulations for the sale of tickets

1.1 These rules for the sale, return and renewal of registered theater tickets(hereinafter referred to as the Rules) are developed in accordance with the current legislation of the Russian Federation regulating the activities of federal state budgetary cultural institutions, the Law of the Russian Federation dated October 9, 1992 No. 3612-1 "Fundamentals of the Legislation of the Russian Federation on Culture" and other subordinate regulatory legal acts in order to improve the quality of customer service.

1.2 The Rules contain the main provisions governing the relationship between the Spectator and the Theater in the sale of theater tickets. The Theater has the right to make changes to these Rules at any time at its discretion without warning the Spectators. The version of the Rules approved by the Order of the Theater management and posted on the official website of the Theater and in the box office (hereinafter referred to as the Current Version) is a priority compared to previous versions. In the event of disagreement between the Spectator and the Theatre, the version of the Rules that was in effect at the time the Spectator purchased tickets is applied, provided that the Spectator can indicate which version was in effect at that time. Otherwise, the Current Edition shall apply.

1.3 The theater ticket (hereinafter referred to as the Ticket) is a contract for the provision of services in the field of culture and, by purchasing it, the Spectator agrees with the Rules and assumes obligations to comply with the established rules for the sale / purchase of tickets and the requirements for attending a performance, and the Theater must provide the service in the form of a show of the performance indicated in the ticket on the date and time specified. Theatrical tickets are the property of the Theatre, regardless of how they are made in accordance with clause 1.4 of the Rules.

1.4 The ticket is formed in the theatrical automated information system (TAIS) in accordance with the requirements for ticket information approved by the Ministry of Culture of the Russian Federation. When buying at the theater box office, the ticket is printed out by the ticket clerk on a strict accountability form; when buying an electronic ticket on the Theater website, it must be printed by the Spectator himself on A4 paper. In case of purchase of a personalized ticket on the Theatre's website, the Buyer (owner of the bank card) independently prints out a certificate for a personalized ticket and provides it to the Theater box office as a basis for printing the corresponding ticket by the ticket clerk on a strict accountability form.

1.5 In case of loss, damage, damage to tickets, duplicate tickets are not issued and their cost is not refundable.

1.6 By purchasing a ticket, the Spectator agrees to the processing and storage of personal data transmitted by him, necessary for the purchase of a personalized ticket.

1.7 Tickets are sold at the box office of the Theater and on the website of the Theatre.

1.8 The ticket is valid for one person regardless of age.

1.9 Children are allowed to morning and afternoon performances from the age of 5, to evening performances - from 10 years. In accordance with the requirements of the Federal Law of December 29, 2010 N 436-FZ “On the protection of children from information harmful to their health and development”, when purchasing a ticket, the Theater recommends paying attention to age restrictions (information is indicated on posters and tickets). Liability for non-compliance given condition lies with the parents.

1.10 Control of the passage of spectators to the Theater is carried out by tickets using automated system access control (SKD) through the entrances indicated on the tickets (in the absence of an entrance number, the passage is through the central entrance).

1.11 When entering the performance, documents are checked and the identity of the Spectator is identified in order to confirm the rights to an electronic ticket, a personalized ticket or a ticket purchased by special programs. If the information about the Spectator specified in the ticket does not correspond to the information contained in the presented document, the Theater does not allow the Spectator to the performance without reimbursement of the cost of purchasing the ticket.

1.12 The ticket must contain mandatory details and comply with the form of the ticket approved by the Ministry of Culture of the Russian Federation. Tickets purchased in violation of these Rules, not corresponding to the approved forms and details approved by the Ministry of Culture of the Russian Federation, the elements of which do not correspond to the design elements approved by the theater, containing corrections, fake tickets are invalid and do not entitle the viewer to attend the performance and return Money. The theater is not responsible for the authenticity of the ticket if it is purchased from the hands and / or in places other than official distribution points.

1.13 Tickets purchased in violation of the procedure established by the Law of the Russian Federation of October 9, 1992 No. 3612-1 "Fundamentals of the Legislation of the Russian Federation on Culture" are not accepted for exchange and return.

1.14 The theater does not exchange previously purchased tickets.